Refund and Returns Policy

Last Updated: September 1, 2024

At Okie Dokie Media, we value your satisfaction and strive to ensure you are happy with your purchase. However, due to the nature of our products, particularly digital media assets, we have specific guidelines regarding refunds and returns. Please review our policy carefully.

1. Digital Products

All digital products, including but not limited to graphic designs, video templates, and downloadable content, are non-refundable and non-returnable once purchased. This is due to the immediate access and irrevocable nature of digital goods. By making a purchase, you agree to this condition.

Exceptions:

We only offer refunds for digital products under the following circumstances:

• Corrupt or Unusable Files: If the file is corrupted or cannot be used after following our instructions, we will work to resolve the issue or provide a replacement. If the issue persists, a refund may be issued.
• Duplicate Purchases: If you accidentally purchased the same item more than once, we will issue a refund for the duplicate charge.

Please contact our support team within 14 days of purchase if you encounter any of the above issues.

2. Physical Products (if applicable)

If you have purchased a physical product (such as printed designs or other tangible items), you may be eligible for a return or refund under the following conditions:

• Request within 14 Days: You must request a return within 14 days of receiving the product.
• Product Condition: The product must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Process for Physical Products:

• Contact our support team at [Insert Contact Email] to request a return authorization.
• Once we approve your request, you will be responsible for shipping the item back to us.
• After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed within 7 business days.

3. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Digital downloads
• Customized or personalized products
• Items purchased on sale or with a discount

4. Refund Timeline

Once your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

5. Contact Us

If you have any questions about our Refund and Return Policy or need further assistance, please contact us at:

Email: support@okiedokiemedia.com